Patients2018-11-07T15:04:07+00:00

Emergency Physicians of Tidewater (EPT) is an Independent Physician Group (PLC) contracted by the Hospitals to provide professional services in the Emergency Department.

Our business office does not have access to patient records or billing information. Please contact the Emergency Department you were seen at for patient records and our billing company for billing information:

Contact our Billing Company: CHANGE Healthcare (844) 292-0745

Sentara Norfolk General Hospital
757-388-3296

Sentara Leigh Hospital
757-261-6804

Sentara Princess Anne Hospital
757-507-1060

Sentara Virginia Beach General Hospital
757-395-8079

Sentara Obici Hospital
757-934-4815

Sentara Independence Hospital
757-363-6869

Sentara BelleHarbour Hospital
757-934-0040

In September 2008, EPT and Sentara partnered together to pursue clinical and operational improvements across our Emergency Departments.  The operational arm of this partnership is the Clinical Effectiveness Council (CEC). The CEC enables a system-level approach to emergency department problem solving and improvement.  The CEC is composed of the Medical Director and Nurse Manager from each facility, along with EPT and Sentara corporate leadership and support personnel.

The CEC meets on a monthly basis, and is charted to focus on clinical, throughput and patient satisfaction improvements.  As the CEC defines and agrees on “best practice,” resources are deployed to develop and implement the improvement across all of the emergency departments concurrently.

Goals and Metrics
On a yearly basis, the CEC identifies goals and metrics. Examples to date include throughput metrics based on patient ESI levels, Patient Satisfaction Goals and well-defined Clinical goals for patients with Sepsis, Pneumonia, AMI and Asthma.

EPT’s internal QA/QI program supports the goals of the CEC.  The ability to measure and benchmark performance is fundamental to improvement.  EPT’s quality program produces peer-reviewed, volume-normalized physician report cards. This dataset enables the practice to improve individual physician performance, and has additional value to the system in meeting regulatory requirements and achieving Sentara’s corporate goal of top 10% performance.

The CEC has also sponsored several educational programs aimed at the nursing and ancillary staff of Sentara emergency departments. This program, capitalizing on EPT’s educational expertise,  improves the working knowledge of the emergency department staff, and results in increased staff satisfaction.

Partnership
The CEC focuses Sentara staff and EPT staff on the same goals and recognizes EPT’s expertise in leading improvement in emergency care delivery.  Aligning our providers and the facility staffs has made a huge impact for our patients.

EPT currently staffs seven hospitals in the Sentara Healthcare System.  Sentara Healthcare is an integrated, not-for-profit healthcare system based in Norfolk, serving over two million residents.  Tracing its roots back to a single hospital established in Norfolk in 1888, Sentara Healthcare is now comprised of 12 acute care hospitals with more than 300 sites of care all throughout Virginia and northeastern North Carolina and beyond.

Sentara Norfolk General Hospital
Emergency Department: 600 Gresham Dr, Norfolk, VA 23507; 757-388-3296

Sentara Leigh Hospital
Emergency Department: 830 Kempsville Rd, Norfolk, VA 23502; 757-261-6804

Sentara Princess Anne Hospital
Emergency Department: 2025 Glenn Mitchell Dr, VA Beach, VA 23456; 757-507-1060

Sentara Virginia Beach General Hospital
Emergency Department: 1060 First Colonial Road, VA Beach, VA 23454; 757-395-8079

Sentara Obici Hospital
Emergency Department: 2800 Godwin Blvd, Suffolk, VA 23434; 757-934-4815

Sentara Independence Hospital
Emergency Department: 800 Independence Blvd, Virginia Beach, VA 23455; 757-363-6869

Sentara BelleHarbour Hospital
Emergency Department: 3920 Bridge Rd, Suffolk, VA 23435; 757-934-0040

Sentara’s achievements are recognized nationally.  Sentara Healthcare has been on the list of 100 most Integrated Health Systems in the country, as ranked by Modern Healthcare magazine for the last 13 years.  In 2010, Sentara was rated the # 1 System on that list. In addition, Sentara has regularly appeared on the U.S. News and World Report Best Hospitals list for a number of its clinical programs.  For the last 11 years, the Heart program has been in the Top 50 in the U.S.  With over 3,400 medical staff members and 20,000 employees, Sentara is a major medical and economic force in Tidewater. Sentara was honored in 2008 with an Employer of Choice® Award by Employer of Choice, Inc., which certifies outstanding employers.  Sentara is committed to patient safety and quality and has integrated this commitment into its strategic goals.  Sentara promises the community that the organization will always keep patients safe; always treat patients with dignity, respect and compassion; always listen and respond to patients; always keep patients informed and involved; and always work together as a team to provide patients with quality healthcare.

Sentara and EPT have partnered through the Emergency Medicine Clinical Effectiveness Council whose job is to help the system focus on quality and safety in the Emergency Department, and to work with providers and staff to fulfill our promises to our patients. One of the primary tools Sentara uses to achieve quality and safety is the eCare health network.  Built around a nationally recognized, integrated electronic medical record (EMR), clinicians and patients have constant, immediate access to a shared medical record, enabling collaboration and communication at a level previously impossible on paper.  The EMR is used for real-time clinician documentation and computerized physician order entry, and provides additional levels of safety through alerts and clinical decision support.  Sentara is one of only a handful of hospitals in the nation that has achieved Healthcare Information and Management Systems Society (HIMMS) Level 7 and the prestigious Davies IT Award.

Sentara is a fiscally sound, well managed healthcare system in which Emergency Medicine is well recognized, respected and supported. Our Emergency Departments have a strong esprit-de-corps; providers and staff closely together, with a team approach, to provide timely and effective care to our patients.